This Privacy Policy describes how Trackandledger collects, uses, processes, stores, and protects your personal data when you visit our website, purchase business record templates, contact our customer support team, or otherwise interact with our services.
Based in Germany, Trackandledger provides business record templates—including inventory sheets, order trackers, expense trackers, and scheduling sheets—to customers across Europe.
We process personal data in accordance with the General Data Protection Regulation (GDPR), applicable German data protection laws, and other relevant European data protection requirements.
- Data Controller
Trackandledger is responsible for determining the purposes and means of processing personal data collected through this website (as defined by applicable data protection laws).
Our contact details are as follows:
Brand: Trackandledger
Address: Maximilianspl. 17, 80333 München, Germany
Phone: +49 89215505840
Email: portal@trackandledger.com
Website: www.trackandledger.com
Please contact us using the details above if you have any questions regarding personal data, privacy rights, or our data processing practices.
- Personal Data We Collect
We collect personal data necessary to operate the website, process orders, deliver purchased products, communicate with customers, and fulfill applicable legal obligations.
The categories of information we collect depend on how you use our website.
2.1 Information Provided by Customers
When you place an order, submit an inquiry, or contact customer support, we may collect the following information:
Name
Email address
Phone number (if provided)
Billing information
Order reference number and purchase history
Product selection and order details
Payment status and transaction reference number
Records of customer inquiries and communications
Other information you voluntarily provide when placing an order or seeking support
We use this information to manage purchases, communicate with customers, respond to inquiries, and maintain relevant business records.
2.2 Website and Device Information
When you visit our website, we may automatically collect certain information, subject to applicable consent requirements and technical configurations. This information may include:
IP address
Browser type and version
Device and operating system information
Date and time of access
Pages visited and website interaction data
Referring website information
Cookie identifiers and associated preference records
Technical logs related to website operation
This information may be used to maintain website functionality, understand website usage, identify technical errors, and support the operation of our online store.
2.3 Order and product information
When you purchase a commercial template, we process the information necessary to identify and manage your order. This information may include the selected product, order quantity (if applicable), purchase date, payment status, delivery or access arrangements, and records of related communications.
If you voluntarily provide information about your business when inquiring about products, we will process that information only in connection with the inquiry or for other applicable legitimate purposes.
Customers should avoid submitting confidential business records or personal information relating to others, unless such information is necessary and there is a legitimate basis for providing it.
- Payment information
Payments made through our website may be processed by the third-party payment service provider Stripe.
Depending on the payment method and checkout configuration, payment information may be collected directly by Stripe or otherwise associated with the transaction. We may receive transaction confirmations, payment status, transaction reference information, and limited payment-related information necessary to manage the order.
We generally do not store full payment card numbers or card security codes in our own systems.
Stripe processes personal data in accordance with its applicable privacy documentation and legal obligations. For more information, please refer to Stripe’s privacy policy.
- Purposes of Processing and Legal Basis
We process personal data only based on applicable legal grounds as defined by the General Data Protection Regulation (GDPR) or other relevant laws and regulations.
Depending on the specific circumstances, the legal basis may include:
Contractual necessity: For processing orders, providing purchased products, and responding to pre-contractual requests.
Legal obligation: For complying with applicable accounting, tax, record-keeping, and other statutory requirements.
Legitimate interests: For managing business operations, maintaining website functionality, responding to customer inquiries, preventing misuse, and establishing or defending legal claims (provided such interests do not override the individual’s rights and freedoms).
Consent: For using non-essential cookies or conducting other processing activities that require consent by law.
Personal data may be processed for the following purposes:
Managing orders and purchase records
Confirming and managing payments
Providing access to purchased templates in accordance with applicable order terms
Responding to customer inquiries
Sending order confirmations and related service notifications
Providing customer support
Maintaining accounting and tax records
Operating and maintaining the website
Diagnosing technical issues
Monitoring website performance where permitted by law
Identifying unauthorized activity and protecting the integrity of our services
Complying with legal obligations and handling legal claims
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing activities carried out prior to the withdrawal.
- Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions and, where permitted, to understand website usage or record user preferences.
Cookies fall into the following categories:
Essential Cookies: Necessary for the website to function, such as maintaining shopping sessions, remembering relevant checkout information, and recording cookie preference settings.
Preference Cookies: If used, these cookies remember settings or preferences selected by the user.
Analytics and Performance Cookies: If enabled, these cookies help us understand how visitors interact with the website and assess website performance.
Third-Party Cookies: Certain integrated services (including payment-related services provided by Stripe) may use cookies or similar technologies within the scope of their functionality. If applicable law requires prior consent, non-essential cookies and similar technologies will not be activated until the visitor provides the necessary consent via the cookie preference mechanism.
Visitors may change or withdraw their cookie preferences using the controls provided on the website. Disabling certain cookies may affect some website functionalities.
Cookie retention periods vary depending on their purpose and configuration. Relevant information is provided on the website’s cookie information page or preference interface.
- Sharing of Personal Data
We may disclose personal data to service providers where necessary for website operations, order management, or the fulfillment of legal obligations.
Depending on the services used, recipients of the data may include:
Stripe (for payment processing)
Website hosting and infrastructure providers
Email and customer communication service providers
Website maintenance and technical support providers
Accountants and professional advisors
Public authorities, courts, or regulatory bodies (where disclosure is required by law)
Where service providers process personal data on our behalf and the law so requires, we will establish appropriate contractual arrangements.
We will not disclose personal data to recipients for their own unrelated purposes unless a legal basis exists.
- International Data Transfers
Personal data may be processed in countries outside Germany or the European Economic Area, depending on the location of our service providers or their relevant operations.
If data transfers are subject to the international transfer requirements of the General Data Protection Regulation (GDPR), we will proceed based on applicable legal transfer mechanisms (such as an “adequacy decision” or appropriate safeguards) where required.
Please contact us for information regarding the relevant transfer safeguards.
- Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, taking into account applicable legal obligations and legitimate business needs.
Retention periods depend on the type of information and the specific circumstances of the processing.
Order and transaction records: Retained in accordance with applicable laws governing the retention of accounting, tax, and business records.
Customer communications: Retained for a reasonable period to handle inquiries, follow up on orders, and maintain records of related services.
Technical logs: Retention periods are determined by operational, diagnostic, and security requirements.
Cookie data: Retained based on the validity period and configuration of the relevant cookie or preference settings.
When personal data is no longer required, we will delete or otherwise dispose of it in accordance with applicable legal requirements, unless continued retention is mandated by law.
- Your Data Protection Rights
Where the GDPR (General Data Protection Regulation) applies, and subject to relevant legal conditions and exceptions, you may have the following rights:
Right of access: To request confirmation as to whether your personal data is being processed and to obtain access to that data.
Right to rectification: To request the correction of inaccurate or incomplete personal data.
Right to erasure: To request the deletion of personal data, subject to legal conditions.
Right to restriction of processing: To request a restriction on the processing of data in circumstances prescribed by law.
Right to object: To object to specific processing activities based on legitimate interests or other applicable grounds.
Right to data portability: To obtain specific personal data in a structured, commonly used, and machine-readable format and, where permitted by law, to transmit it to another data controller.
Right to withdraw consent: To withdraw your consent where processing is based on consent.
Right to lodge a complaint: To lodge a complaint with a competent data protection supervisory authority.
To exercise your rights, please contact:
Email: portal@trackandledger.com
We may require you to provide necessary information to verify your identity before processing your request. We will respond within the timeframes prescribed by applicable law.
If we are unable to fulfill your request, and the law so requires, we will explain the specific reasons.
10. Data Protection and Security
We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, unlawful processing, accidental loss, destruction, or damage.
Such measures may include access restrictions, appropriate account controls, service provider management, and measures tailored to the nature of the information being processed.
Access to personal data is permitted only when necessary for legitimate business purposes or the provision of authorized services.
In the event of a personal data breach, we will assess and address the incident in accordance with applicable legal requirements, including any relevant notification obligations.
- Children’s Privacy
Our websites and products are intended for businesses and adult users. We do not knowingly collect personal data from children where prohibited by law.
If we become aware that we have collected personal data from a child unlawfully, we will assess the situation and take appropriate action in accordance with applicable law.
- Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our websites, products, data processing activities, or applicable legal requirements.
The revised version will be posted on this page, indicating the date of the update.
If applicable law requires specific notice or consent for a change, we will take the measures required by that law.
- Contact Us
If you have any questions regarding this Privacy Policy, our use of personal data, cookie preferences, or the exercise of your data protection rights, please contact us via:
Email: portal@trackandledger.com
Website: www.trackandledger.com
We are committed to handling personal data responsibly and providing clear information about how personal information is processed through our websites and services.
