These Terms of Service apply to the access and use of the website www.trackandledger.com, including the purchase of business record templates and related products offered on the site.
By accessing this website or placing an order, you agree to these Terms of Service; however, this does not affect any mandatory rights you may have under applicable German and EU law.
- Business Information and Legal Framework
This website operates under the brand name Trackandledger (headquartered in Germany) and serves customers across Europe.
Brand: Trackandledger
Address: Maximilianspl. 17, 80333 München, Germany
Phone: +49 89215505840
Email: portal@trackandledger.com
Website: www.trackandledger.com
These Terms of Service establish clear rules regarding website usage, product purchases, payment, order management, and customer support.
Nothing in these Terms of Service excludes or limits mandatory consumer rights that cannot be excluded under applicable law.
- Product Description
Trackandledger provides business record templates designed to help customers organize their daily business information.
Available product categories include:
Inventory Sheets: Templates for recording and organizing inventory details.
Order Trackers: Templates for maintaining order records and monitoring order status.
Expense Trackers: Templates for recording and categorizing business expenses.
Schedulers: Templates for scheduling dates, tasks, and planned activities.
Product descriptions, file formats, included features, and delivery arrangements are listed on the respective product pages.
Customers should carefully review the relevant product information before placing an order to ensure the selected template meets their specific needs.
Unless explicitly stated otherwise, the purchase of a template does not include personalization, data entry, or ongoing administrative services.
- Orders and Contract Formation
Customers may select products and submit orders via this website.
Before completing a purchase, customers should verify the selected products, quantities (if applicable), prices, payment terms, and other information displayed during the checkout process.
The contract is formed in accordance with the ordering process and acceptance procedures published on the website. Customers are responsible for providing accurate contact details and order information. If further information is required to process an order, we may contact the customer using the details provided at checkout.
Order confirmations and other purchase-related information may be sent electronically.
- Prices, Deposits, and Outstanding Balances
Prices displayed on the website may represent only a deposit rather than the full purchase price.
Where a deposit is involved, the relevant product page or checkout process must clearly indicate the deposit amount, the full purchase price, any outstanding balance, and applicable payment terms prior to the customer confirming the purchase.
Payment of a deposit does not automatically constitute payment of the full purchase price.
If an outstanding balance exists, the customer must make payments in accordance with the agreed payment schedule and order terms. Any applicable additional charges must be disclosed before the customer agrees to the transaction.
We will not automatically forfeit a deposit solely due to an order cancellation. Any amount withheld or refunded will be determined in accordance with the applicable contract and mandatory legal provisions.
- Payment Processing
Payments may be processed by Stripe, which provides payment processing services for transactions made through this website.
Customers must ensure that their chosen payment method is authorized for the transaction and that the information submitted at checkout is accurate.
Payment confirmations, transaction reference numbers, and related payment status information may be used for order management and the maintenance of necessary business records.
Customers should not send full payment card details or card security codes via standard email.
Payment processing and the associated processing of personal data are subject to applicable payment terms and privacy policies.
- Product Delivery and Access
Delivery methods depend on the purchased product and the arrangements specified on the relevant product page.
If the product is provided as a downloadable file, instructions for access or downloading will be provided through the relevant delivery process.
If the product is provided via other electronic means, the relevant product page or order confirmation will outline the access arrangements.
It is the customer’s responsibility to check the specified file format and ensure that their device or software is capable of opening and using the provided files.
If an order confirmation or access instructions are not received within the specified delivery timeframe, the customer should contact customer support and provide the order reference number.
- Cancellation, Withdrawal, and Refunds
Cancellation requests must be submitted using the contact details provided on the website.
Requests will be evaluated based on the order status, applicable purchase terms, and the customer’s statutory rights.
Consumers in Germany and other EU countries may have a statutory right of withdrawal (typically a 14-day period) for certain distance contracts, subject to applicable legal conditions and exceptions.
For digital content not supplied on a tangible medium, the right of withdrawal may be lost only if specific statutory requirements are met. These requirements may include: obtaining the consumer’s express prior consent to begin performance of the contract during the withdrawal period; the consumer acknowledging the resulting loss of the right of withdrawal; and, where legally required, confirmation of such acknowledgment on a durable medium.
Different rules may apply to services, including requirements regarding the commencement of service performance and pro-rata payment. If an order cancellation or withdrawal qualifies for a refund, the refund amount and processing procedure will be determined in accordance with applicable law and the relevant contract. Approved refunds will generally be issued via the original payment method, subject to applicable legal requirements.
For further information, customers should consult the “Cancellation and Change Policy” published on the website.
- Customer Responsibilities
Customers agree to use the website and purchase products lawfully and in accordance with these Terms of Service.
Customers are responsible for:
Providing accurate order and contact information.
Carefully reading product descriptions prior to purchase.
Retaining copies of documents received.
Using templates in accordance with applicable purchase terms.
Ensuring that information entered into templates is accurate and suitable for their own records.
Complying with applicable laws when using the products.
Refraining from unauthorized access to or interference with the website.
Customers must not use the website to place fraudulent orders, interfere with website operations, or engage in unlawful activities.
In the event of a breach, we may take appropriate measures permitted by law, including restricting access or seeking legal remedies where applicable.
- Product Use and Limitations
These templates are designed to assist in organizing business records and routine administrative information.
They are not a substitute for professional advice regarding accounting, taxation, law, or other regulated fields.
Customers are solely responsible for determining how to use the templates and for verifying the accuracy, completeness, and suitability of the recorded information.
The availability of specific fields, formulas, file formats, or functions depends on the specifications of the purchased product.
If a product fails to operate as described or does not meet applicable contractual requirements, the customer retains the right to remedies available under applicable law.
- Intellectual Property and Licensing
Rights to website materials (including original text, product descriptions, graphics, and other protected content) belong to their respective rights holders.
Customers may use purchased templates within the scope of rights expressly granted by applicable product terms and mandatory laws.
Unless expressly authorized or permitted by law, customers shall not:
Resell or redistribute original template files.
Publish or share original files for unrestricted public access.
Reproduce or distribute protected website content for unauthorized commercial purposes.
Remove notices indicating ownership or applicable usage restrictions.
Misrepresent ownership of materials belonging to other rights holders.
Purchasing a template does not automatically transfer ownership of the underlying materials, nor does it grant unrestricted redistribution rights.
Nothing in this section limits the rights a customer enjoys under applicable mandatory laws.
- Privacy and Personal Data
The processing of personal data is governed by our Privacy Policy and applicable data protection regulations (including the GDPR and relevant German laws).
We may process information to manage orders, confirm payments, provide purchased products, respond to inquiries, maintain necessary records, and fulfill statutory obligations.
Where specific processing activities require consent, we will comply with the relevant consent requirements.
Customers may consult the Privacy Policy for further information regarding data collection, retention, cookies, recipients, and applicable data protection rights.
- Website Availability and Changes
We may update website content, product listings, file formats, or operational processes where reasonably necessary.
Changes affecting confirmed orders will be handled in accordance with the applicable contract and legal requirements. If customer consent is required, the change shall not be deemed agreed upon without obtaining such necessary consent.
We may temporarily suspend website functionality for maintenance or operational reasons. Such measures shall not deprive customers of any mandatory rights regarding existing purchases.
- Limitation of Liability
We are responsible for fulfilling contractual obligations in accordance with the applicable agreement and mandatory laws. To the extent permitted by law, liability for losses caused by circumstances beyond our reasonable control will be determined based on the nature of the event, applicable contractual obligations, and relevant legal requirements. Nothing in these Terms of Service excludes or limits liability that cannot be excluded or limited by law, including liability arising from willful misconduct, gross negligence, injury to life, body, or health, or other circumstances protected by mandatory legal provisions.
Nothing in this section limits the statutory rights and remedies available to consumers regarding products that do not conform to the contract or claims based on other legally recognized grounds.
- Complaints and Dispute Resolution
If customers have questions or complaints regarding their purchase, please contact us via email, providing the order number and a description of the issue.
We will review the information provided and communicate potential solutions to the customer in accordance with the applicable contract and law.
If a dispute cannot be resolved directly, the parties may utilize the dispute resolution procedures prescribed by applicable law or seek legal remedies.
Consumers retain the right to bring legal action before a competent court in accordance with applicable jurisdictional rules.
- Governing Law
These Terms of Service are governed by German law, subject to mandatory provisions of EU law and any mandatory consumer protection rules applicable in the customer’s country of habitual residence.
If a consumer is entitled to mandatory protection under the law that would otherwise apply to their contract, this governing law clause shall not deprive the consumer of such protection.
Any disputes will be handled in accordance with applicable legal rules regarding jurisdiction and dispute resolution.
- Amendments to Terms
We may amend these Terms of Service to reflect changes in our products, website operations, or requirements under applicable law.
The latest version will be published on the website, indicating the date of the amendment.
Terms applicable to existing purchases will be determined based on the contract concluded at the time of purchase and applicable law. Amendments will not retroactively deprive customers of statutory rights already acquired. 17. Contact Information
If you have any questions regarding these Terms of Service, product purchases, payments, order cancellations, or customer support, please contact us:
Phone: +49 89215505840
Email: portal@trackandledger.com
We are committed to providing customers across Europe with clear product information, transparent purchasing terms, and well-organized customer support.
